Thanks for purchasing our products, we know you'll enjoy everything as much as we do.  Here are some Q & A to a few standard delivery questions.

How long does shipping take?

Orders will be delivered by courier service within 2 to 3 business days after receiving your order. Local Delivers can be scheduled day of or in advance .

Where do you ship to and do I qualify for local delivery?

We offer In Store Pick-Up, Local Delivery or Shipping within Ontario direct from Collingwood. Visit your check out cart and choose one of three different options listed above. Local deliveries are available daily within 30 kms of Collingwood, to see if you qualify enter your postal code when prompted. Select the day you would like to receive your order. Local Delivers are available daily between 1 - 6pm. Shipments can be accommodated Monday - Thursday for over night courier. In-Store Pick-Up is scheduled in advance as well by date and preferred pick-up time.

How much do you charge for shipping and local delivery?

Fee's are based on each individual order. Here is a current detail of shipping and local charges:

Local Pick-up - No charges apply

Shipping within Ontario:

  • Orders between $30 - $50 have a delivery fee of $15
  • Orders between $50 - $90 have a delivery fee of $10
  • Orders between $90 - $190 have a delivery fee of $5

Local Delivery:

  • Orders between $30 - $50 have a delivery fee of $10.00
  • Orders between $50 - $70 have a delivery fee of $5.0O
  • Orders above $70 are complimentary

How are parcels packaged?

DIPS

We currently package nut dips frozen within a reusable cooler bag with ice packs. Packaged refrigerated items can last up to 48hrs depending on outside temperatures. Larger orders will arrive within a insulated box made from styrofoam.

CRACKERS

A max of four crackers per box.

KOMBUCHA

We are unable to ship kombucha through courier service.  Do not hesitate to connect directly with Collingwood Kombucha for shipping services, they would be happy to assist.